servops - Public Home

Top

Register / Login

Welcome to the tutor companion site for Service Operations Management.

Best wishes,

Michael, Nigel and Graham

Important note: Instructor content is available exclusively to registered tutors.

Posts:

Using Service Operations Management on a mainstream Operations Management Course - Part 1: The Lesson Plan and readings.

A spreadsheet implementation of a SOM marking rubric.

An application of Customer Experience Analysis (CEA ... Chapter 7).

A bundle of drop-down feedback comments for use in rubric marking / grading for Service Operations Management assessments.

A group assignment on Customer Roles in budget airlines

A slide deck to support a lesson on Service People, Service Culture and the Dexan case study

Another sample exam paper.

A slide deck to support an assessment briefing.

A sample exam paper.

A group assignment brief on service design.

A group assignment on making revision guides.

A three part assessment plan for Service Operations Management.

Some Suggestions for an eight session (long weekend) Executive MBA course plan (under the 'teaching' tab).

A Covid 19 Example.

Copyright © 2020, [Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark]. All rights reserved.

Pearson have no control over this website and cannot be held responsible for any content within the website. The Pearson site for Service Operations Management can be found here.